Effective Date: 20th October, 2025.
Company Name: TrueNorth Logistics LLC
Location: Orlando, Florida, USA
Website: truenorthlogistics.org

At TrueNorth Logistics LLC (“TrueNorth Logistics,” “we,” “our,” or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and disclose information when you visit our website or use our courier and logistics services.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal and non-personal information to provide and improve our logistics and delivery services.

a. Information You Provide to Us:

Name, company name, and contact information (phone number, email address, billing address, delivery address).

Payment details (only for processing service fees through secure payment processors).

Package or shipment details necessary to complete a delivery.

Messages, inquiries, or feedback submitted through our website or email.

b. Information Automatically Collected:
When you visit our website, we may automatically collect:

IP address and browser type

Device information

Pages visited and time spent on the site

Referring and exit pages

This data helps us analyze traffic, improve user experience, and enhance site performance.

2. How We Use Your Information

We use the information we collect for the following purposes:

To process service requests, schedule pickups, and complete deliveries.

To communicate with clients regarding shipments, updates, or inquiries.

To issue invoices, process payments, or provide receipts.

To improve our website, services, and customer experience.

To comply with legal and regulatory requirements.

To send promotional materials (only with your consent).

3. Information Sharing and Disclosure

TrueNorth Logistics LLC does not sell, rent, or trade your personal information.
We may share information only in the following cases:

With trusted service providers who assist in operations such as payment processing, delivery support, or website hosting (under strict confidentiality agreements).

For legal reasons, if required to comply with a court order, subpoena, or government investigation.

To protect our company, employees, and clients against fraud, threats, or illegal activity.

4. Data Security

We implement administrative, technical, and physical safeguards to protect your information from unauthorized access, misuse, or loss.
Examples include:

Secure SSL encryption for website transactions

Restricted employee access to sensitive data

Regular system monitoring and updates

However, no system is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your information only as long as necessary to fulfill the purpose it was collected for, comply with legal obligations, resolve disputes, and enforce agreements.

6. Your Privacy Rights

Depending on your location, you may have the right to:

Access and request a copy of your personal information.

Request correction of inaccurate or incomplete data.

Request deletion of your information (except when required for legal or operational reasons).

Withdraw consent to receive marketing emails at any time.

To exercise any of these rights, please contact us using the details provided below.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience.
You can manage or disable cookies through your browser settings, but some features of the site may not function properly without them.

8. Third-Party Links

Our website may contain links to external websites or services that are not operated by TrueNorth Logistics LLC.
We are not responsible for the privacy practices or content of those third-party websites. We encourage users to review their privacy policies before providing any information.

9. Children’s Privacy

Our services are intended for adults and business clients. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a minor, we will delete it immediately.

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a new effective date.
Your continued use of our services after any updates indicates acceptance of the revised policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact us:

TrueNorth Logistics LLC
📍 Orlando, Florida, USA
📞 (689) 288-8921
✉️ [email protected]
🌐 truenorthlogistics.org.